WP-04 · Fill-in workpaper
What keeps coming back?
The monthly look-back, done together: which jobs keep slipping, and where your setup needs a fix. It is not a tally of what anyone owes.
The ideas behind it: fix the setup, not the person, and notice the quiet incentives (the jobs that drift to one person without anyone deciding). They are two of the site’s Five Pillars, the big ideas everything here is built on.
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